Support & Tools
Members First
Members first is a global computer system that deals with all membership administration ensuring that the members experience is slick and that the process of enrolling and changing members details is efficient for team members.
Intranet including Locker Room
Our national intranet has all the information you need to help you get your job done and find out about company initiatives and events. There’s also a blog area on the intranet where our employees get to talk – we call it Locker Room.
Results First
ResultsFirst is the ideal ‘taste test’ of personal training and is offered at both point of sale (to new members) as well as existing members. It involves 3 x 45 min one-on-one sessions with a FF trainer and includes a BioAge assessment and our ResultFirst kit – 3 manuals to help you achieve your fitness goals – ResultsGuide (info about getting the most out of the club & your training), ResultsFuel (nutrition tips and recipes) & ResultsJournal (used for goal setting & tracking)
Basics First
Basics First is our free new member integration option aimed at setting members on the right pathway to success. Members choose the most appropriate fitness track for them (namely either – Shape, Strength, Sport or Health) and are then exposed to the most relevant gym floor and group fitness classes to help them get started.
Bioage Assessment
A leading edge software tool that helps to assess members fitness status and hence ensure that we are providing them with the most appropriate plans and support. The member will receive a BioAge score (represented in years) as compared to their actual chronological age, so the member can clearly see if their current fitness, health and lifestyle actions are working for or against them.›
Employee Relations Advice
Full access to help when you require support or information relating to supporting you through your time at Fitness First
RECIPE values
A clear set of values that all team members of Fitness First live by ensuring consistency and clarity of values – wherever you are!
Employee Insight Program (EIP)
Fitness First highly values team members and are constantly working to create the best environment to work. In doing so we conduct this survey to collect an honest and true picture of every ones thoughts and opinions. From these results we create initiatives that work to constantly improve the scores.
Sales First
A professional tool that enables our sales teams to track, manage and create a highly successful sales process from start to finish.
Product presenter
A cool tool that helps us to professionally present our potential members with relevant membership and fitness options.
Managers Assistance Program
Expert, independent advice for managers is only a phone call away when they feel they need support to talk through particular management challenges that they may face in the course of their role.
Managers HR support line
When a manager is facing a tricky or challenging HR situation they can call on our dedicated team of HR professionals for information, advice and guidance.
